What matters most to you during your working day? Is it the feeling of accomplishment when a project goes right? Or is it having a laugh with your colleagues?
In the hospitality industry, due to the sometimes very unsociable hours that we keep, one of the most important aspects of the role is the feeling of camaraderie – we’re all in this together come what may.
I’ve been thinking about that a lot recently, and the benefits that having a solid, happy, team has on the working environment, which then passes through to our clients. It’s vitally important to have a team that feels valued, empowered and respected in the organisation. It’s great when this comes directly from a line manager, but it’s even better when clients, co- workers and Directors acknowledge the hard work and effort that people put into their roles.
So, how can we ensure that our teams feel this on a daily basis? Here are my tips and suggestions:
A simple ‘well done’ goes a long way. It shows that you’re actively viewing their work and have appreciated the extra effort that’s gone into making the event a rip roaring success. People always get a little embarrassed when you do this, but most people will appreciate the gesture.
At One Great George Street we review our client feedback every day and, in addition to ensuring that any unforeseen issues are actively addressed, ensure that staff are praised for their contributions. Last year The VenueVerdict Gold Standard Accreditation was awarded to One Great George Street for consistently receiving a twelve-month Net Promoter Score of +70 or higher from 40 or more Business Event Host responses – a sign of happy staff and happy clients.
It also helps that as an organisation we take staff well-being very seriously – we regularly welcome Jane Thomas, the Director of Premier Life Skills Ltd and an excellent Training & Development Consultant, into our venue to ensure minimum stress and optimum resilience through tailored training.
Change in our industry (like most!) is inevitable and I’ve found that the best way to ensure your team is on board and understands why certain decisions are being made is to make sure that their opinions are sought every step of the way. This means that the team feels included in the wider scheme of things and they know that you’re taking their concerns seriously.
I’m fortunate enough to have an incredibly high performing, knowledgeable and extremely capable team and I value their excellent experience. In our team meetings, I actively seek their advice and opinions on how they feel we can continue to offer a fantastic client experience to our One Great George Street customers and what new ideas they have.
By recognising and praising great work or specific achievements, you are making sure that your colleagues and team know that they are making a difference to you and to the company.